Margaret Green: Stock Manager and Reception

Everyone knows Margaret and she is highly regarded by all members of staff.  Margaret supports the reception team, but her highest priority is to ensure that over 3000 items of stock are available to those in demand.  This is all done while adhering to all protocols provided in-house and by the RCVS regulations and maintaining efficient volumes.  Some may say that Margaret is the New Era computer mainframe.

Novella Brooks

Novella joined the practice over 20 years ago and during that time has built strong relationships with clients. When she’s not at work, Novella enjoy travelling, socialising with friends and swimming. In the summer, she can often be found down on the beach. She has one cat called Rusty, who regularly visits the practice and keeps the staff entertained with his persistent meowing!

Hannah Phillips

Hannah Phillips

Hannah joined us August 2015 and is popular on reception with humans and dogs alike. Always a friendly and welcoming face, Hannah will be offering animals treats and wanting to make a fuss of them!  Hannah is currently studying for her BVRA (British Veterinary Receptionist Association) Gold Award.

Outside of work Hannah enjoys food and drink, the odd flutter on the horses and has two hamsters and two rabbits.  She is also training for Jersey’s White Collar Boxing, due to fight in April, to support the charity Pets As Therapy.

Tracey Davies

Tracey Davies

Tracey joined us in February 2016 as our Head Receptionist. She haa previous experience of 25 years in hospitality, so she should make you feel very welcome!

Outside of work Tracey enjoys making and decorating cakes so we wait to see her on the next series of The Great British Bake Off!

India De St Paer

India joined the reception team at New Era in May 2017, having previously worked on equine yards and a pharmacy. Outside of work India is keen on horses, motorsport and also fund raising/charity work.  India also has a degree in Equine Science.

Rosie Hathaway

Rosie joined the Reception team at New Era in November 2018. She really enjoys greeting the clients and seeing all the patients that come in, particularly kittens! In her free time she enjoys playing video games and recreating the characters’ costumes. She will also take regular trips to see her cat that now lives with her parents, and she’d like to have a dog one day too!